Last Updated: March 2026

This Privacy Policy describes how By Home Chef collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit our website, we may collect certain information about your device and your interaction with the site.

Personal Information

When you place an order or attempt to place an order, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details and purchase history

Device Information

When you browse our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Time zone
  • Pages viewed on our site
  • Referring websites or search terms

This information helps us understand how customers use our website and allows us to improve the user experience.

How We Use Your Information

We use the information we collect in order to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Provide customer support
  • Screen orders for potential fraud or risk
  • Improve our website and services
  • Send updates, promotions, and marketing communications (only when permitted)

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers to help us operate our business. These may include:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting services
  • Marketing and analytics services

These third parties only receive the information necessary to perform their specific services.

We may also share your information when required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand how customers use our website
  • Improve website performance
  • Deliver relevant advertising

You can disable cookies through your browser settings, although this may affect certain website features.

Data Retention

When you place an order through our website, we will maintain your order information for our records unless and until you request that we delete this information.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to certain processing of your data

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.

Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

By Home Chef

Email: Support@byhomechef.com
Phone: +971 56 240 2412
Address: Musaffah 32, Abu Dhabi, UAE