Last Updated: March 2026

Thank you for shopping with By Home Chef. Our goal is to provide a smooth and reliable delivery experience for all our customers around the world. Please review the shipping information below to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed or shipped on weekends or public holidays. During high demand periods, order processing may take slightly longer, but we always work to ship orders as quickly as possible.

Once your order has been processed, it will be prepared and handed over to the shipping carrier.

Shipping Coverage

By Home Chef proudly offers worldwide shipping.

Our primary shipping focus is customers located in the United States, but we also deliver to many other countries across Europe, Canada, Australia, and more.

If your location is serviceable by our shipping partners, your order can be delivered to your address.

Estimated Delivery Time

United States

Estimated delivery time: 3–12 business days

Canada, United Kingdom & Australia

Estimated delivery time: 5–14 business days

Europe

Estimated delivery time: 8–15 business days

Rest of the World

Estimated delivery time: 10–18 business days

Please note that these delivery times are estimates and may vary depending on shipping carrier operations, customs clearance, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, By Home Chef may offer free shipping promotions for selected regions or orders above a certain amount.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your order’s progress until it reaches your doorstep.

Please allow 2–5 days for tracking information to update after the order has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the regulations of the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Delayed or Lost Packages

While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to factors outside our control such as customs processing, weather conditions, or carrier disruptions.

If your order appears to be significantly delayed, please contact us and our support team will assist you in resolving the issue.

Incorrect Address

Please ensure that your shipping address is correct when placing your order.

By Home Chef is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately before your order is shipped.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

By Home Chef

Email: Support@byhomechef.com
Phone: +971 56 240 2412
Address: Musaffah 32, Abu Dhabi, UAE

Our support team will be happy to assist you.